In a recent Facebook post, my friend Clarence mentioned that he just doesn’t get Twitter… recalling how I felt before I signed up for Facebook and Twitter I chuckled a bit; then I left a message hoping he would sign up and take a look. His question also made me think about the reasons we are constantly recommending Twitter as part of our client’s branding strategy.
Simply put, we tweet for our clients because public conversations are one of the best ways to build a brand. Unlike Google, Twitter gives you the ability to search for information in real-time. So by tracking your company, book, product or service name you can read and respond instantaneously to positive or negative feedback using Twitter. Not only is it perfect for marketing messages, it can offer a huge reach and awesome way to provide customer care. Allowing companies to share special gifts and time-sensitive information, guidance on where to go, what to do, what to click and see.
It’s an amazing little tool… Hopefully Clarence, you’ll begin to see the possibilities – and hey, thanks for inspiring this post!